Privacy Policy

1. Information We Collect

• Account Information: Name, email address, password (hashed), profile details, and (for Providers) business information.
• Booking Details: Services booked, location, time, preferences, notes, and history.
• Payment Information:Payment method details are processed by our payment provider and not stored in full by Booklee. We may store limited transaction metadata (e.g., amount, status, last 4 digits) for records and support.
• Device & Usage Data: IP address, browser type, device identifiers, pages visited, session duration, referring URLs, and interactions with the Service.
• Cookies & Similar Tech:We use cookies and similar technologies for authentication, preferences, analytics, fraud prevention, and performance.
• Third‑Party SSO: If you sign in with a third‑party provider, we receive information such as your name, email, and profile photo as authorized by that provider.

2. How We Use Information

• Provide, operate, and maintain the Service.
• Facilitate bookings and payments between Customers and Providers.
• Communicate with you (e.g., confirmations, updates, support).
• Personalize content and improve user experience.
• Monitor performance, debug, and enhance security.
• Send marketing communications where permitted and with consent where required.
• Comply with legal obligations and enforce our agreements.

3. Legal Bases (EEA/UK Users)

Where GDPR/UK GDPR applies, we process personal data based on:

• Contract: To provide the Service and fulfill bookings.
• Legitimate Interests: To maintain and improve the Service, prevent fraud, and protect security. We balance these interests against your rights.
• Consent: For certain marketing, analytics, or where required by law. You can withdraw consent at any time.
• Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

• Providers: We share relevant booking details with the selected Provider to fulfill your appointment.
• Service Providers:Vendors who help us operate the Service (e.g., hosting, payments, analytics, communications) under appropriate safeguards and contracts.
• Legal & Safety: When required by law, regulation, legal process, or to protect the rights, property, or safety of Booklee, our users, or others.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to this Policy’s protections.

5. International Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect your information.

6. Data Retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and our legitimate business or legal needs.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

• Access, Correction, Deletion:You may request access to or deletion/correction of your personal data, subject to legal limits.
• Portability & Restriction:In certain cases, you can request data portability or restriction of processing.
• Objection: Where we rely on legitimate interests, you may object to processing. We will consider your objection and act as required by law.
• Marketing: You can opt out of marketing emails by using the unsubscribe link in emails or contacting us. You may still receive transactional messages.
• Consent Withdrawal: Where processing is based on consent, you can withdraw it at any time without affecting prior lawful processing.
• Complaints: You may lodge a complaint with your local data protection authority if you believe we have processed your data unlawfully.

9. Children’s Privacy

The Service is not intended for children under the age of 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can take appropriate action.

10. Cookies

We use cookies and similar technologies to operate the Service, remember preferences, and analyze usage. You can control cookies through your browser settings. Disabling certain cookies may impact functionality.

11. Third‑Party Links

The Service may contain links to third‑party sites. Their privacy practices are governed by their own policies, and we are not responsible for them. Please review those policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Service and updating the “Last updated” date above. Your continued use signifies acceptance of the updated policy.

13. Contact Us

For questions or requests related to this Privacy Policy or your personal data, contact us at support@booklee.app. You can also read our Terms & Conditions.